Seamstress

Davids Bridal•Madison, TN

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. As members of the store team, they provide friendly, knowledgeable, technically skilled service and represent the David’s Bridal brand. The role includes managing customer needs throughout alterations appointments, advising on gown fit and customization, and ensuring garments are in pristine condition before delivery. The position also involves sewing, steaming, pressing, spot cleaning, maintaining alteration pricing and quality standards, supporting sales and store operations, and keeping the alterations room clean and organized. Employees may assist multiple customers at a time and help deliver the store’s five-star customer service experience.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt service to customers’ needs.
Use store systems to manage customer flow and help deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer service goals.
Address customer concerns, resolve service issues promptly in accordance with company guidelines, and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify they meet quality standards and are in pristine condition before delivery.
Respond to customer questions with product and service information and build relationships that support customer satisfaction and loyalty.
Process special orders and pickups, maintain inventory practices, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap behaviors and accurately process transactions.
Keep the alterations room clean and well-organized.
Perform duties and tasks assigned by store management.