Seamstress

Davids Bridal•Fayetteville, NC

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand as members of the store team. The role includes assisting customers across in-person, phone, and virtual interactions; advising on gown fit and customization; and supporting the store’s customer-service and sales goals. The specialist manages alterations, fittings, sewing, steaming, pressing, and spot cleaning; inspects garments for quality before delivery; and maintains the alterations room and merchandise standards. The role also involves customer appointments, special orders, pricing, cash-wrap transactions, and resolving service concerns in accordance with company guidelines.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, POS use, money handling, garment steaming, computer use, and telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to communicate with and hear customers.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and provide a five-star service experience to multiple customers.
Meet service standards and customers’ emotional and practical needs, including completing operational checklist tasks.
Contribute to the store’s customer-service goals and address customer concerns, escalating or partnering with leadership when appropriate.
Explain alteration and personalization services and how alterations can perfect a gown for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before customer delivery.
Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
Process special-order pickups and maintain merchandise inventory and first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.