Seamstress

David's Bridal • Fort Wayne, IN

20d • $15 - $19

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand. The role includes customer support, garment alterations and care, sales assistance, and maintaining alteration-room and store standards. The posting highlights minimal weekday hours, with the option to work weekends only, and identifies the role as part-time in its benefits section.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required; bridal or special-occasion production experience preferred.
• Ability to perform fittings and sew to David’s Bridal standards.
• Physical ability to occasionally stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity for sewing, fittings, POS use, money handling, garment steaming, computer use, and telephone calls.
• Ability to see at close and far distances, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
• Ability to communicate with and hear customers.

Nice To Haves

• Prior experience with a computerized POS system is a plus.
• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can improve a dress for an event.
• Assist stylists with closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Competitive hourly pay and team bonus.
• $400 bonus for every referral hired, with no limit.
• Dayforce Wallet early pay access.
• Generous team member discount after the first pay period.
• Vision care.
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury.
• 401(k) program.
• Discounts for identity theft protection, home and auto insurance, and mobile services.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED