Seamstress

Davids Bridal•Huntsville, AL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards. Reporting to the Store Manager, they provide friendly, knowledgeable, and technically skilled service, represent the David’s Bridal brand, and contribute to a high-quality customer experience. The role includes advising customers on gown fit and customization, promoting alteration services, and supporting stylists with sales.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.
Ability to see at close and far distances and use peripheral vision and depth perception; ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver five-star service, meeting customers’ emotional and practical needs and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns confidently and partner with or escalate issues to the leadership team when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build long-term customer relationships.
Process special orders and pickups, maintain inventory standards, and ensure merchandise meets first-quality expectations.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.