Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable customer service and technical expertise while representing the company’s brand. The role supports the store team and contributes to a high-quality customer experience. The position involves managing fittings and sewing, steaming, pressing, and spot-cleaning garments; advising customers and stylists about gown fit, customization, and alteration services; inspecting garments before delivery; and supporting store operations, customer flow, inventory tasks, and checkout processes. The job description promotes minimal weekday hours and the option to work weekends only. The listed starting pay range is $15–$18.75 per hour, subject to location and other factors.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty store environment.
- Prior sewing experience required, preferably in bridal or special-occasion production.
- Ability to sew and perform fittings to David’s Bridal standards.
- Ability to lift and/or move up to 10 pounds.
- Ability to perform the physical demands described, including standing, walking, sitting, bending, reaching, and moving throughout the store.
- Manual dexterity to use POS terminals, handle money, steam garments, use computers and phones, sew, and perform fittings.
Nice To Haves
- Prior experience with a computerized POS system is a plus.
Responsibilities
- Welcome customers by phone, virtual chat, and in person, adapting communication style and resolving concerns.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service standards and complete operational checklist tasks while meeting customers’ practical and emotional needs.
- Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns and escalate or partner with leadership when appropriate.
- Explain and promote alteration and personalization services in partnership with the Alterations team.
- Assist stylists with sales by consulting customers about gown fit and customization.
- Maintain store standards and comply with the dress code policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
- Respond to customer questions with product and service information and build customer relationships.
- Process special-order pickups and help maintain inventory and merchandise quality.
- Ensure alteration pricing follows company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer service issues in accordance with company guidelines.
- Support cash-wrap processes and accurately process transactions.
- Keep the alterations room clean and organized.
- Perform other duties assigned by store management.
Benefits
- Competitive hourly pay
- Team bonus
- Early access to pay through Dayforce Wallet
- Generous team member discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
- Referral bonus of $400 for each referral hired, with no limit
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
