Seamstress

Davids Bridal•Clearwater, FL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable customer service and technical expertise while contributing to the store team and representing the David’s Bridal brand. The role includes managing fittings and sewing, steaming, pressing, and spot cleaning garments, as well as advising customers and stylists about fit, customization, and alteration services. Alterations Specialists support a high-quality shopping experience by assisting multiple customers, resolving concerns, maintaining merchandise and alteration-room standards, and processing transactions accurately. They inspect altered garments before delivery and help ensure customers’ needs are met throughout their appointments.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers with friendly enthusiasm by phone, virtual chat, and in person, adapting communication style to their needs and resolving conflicts.
Use store systems to manage customer flow and deliver five-star customer service.
Maintain service levels by completing operational checklist tasks and addressing customers’ practical and emotional needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and partner with leadership when issues need escalation.
Explain alteration services and personalization options, including how alterations can help perfect a dress for an event.
Assist stylists with closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to confirm they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.