Seamstress

David's Bridal • Saginaw, MI

8d • $17 - $21 • Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise as members of the store team, representing the David’s Bridal brand. The role includes consulting with customers and stylists about gown fit, customization, and alteration services; carrying out fittings and garment care; and ensuring garments meet quality standards before delivery. Specialists also support customer service, sales, store operations, inventory management, and maintenance of the alterations room.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in a bridal or special-occasion production environment.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the physical and manual tasks described, including moving throughout the store and using sewing tools, POS terminals, computers, phones, and garment-steaming equipment.

Nice To Haves

• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with leadership when appropriate.
• Explain and promote alteration services and personalization options in partnership with the Alterations team.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information; build relationships that support customer satisfaction and loyalty.
• Process special-order pickups and maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and complete transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED