Seamstress

Davids Bridal•Appleton, WI

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. As members of the store team, they represent the David’s Bridal brand by providing friendly, knowledgeable, technically skilled service and an exceptional customer experience. The role includes consulting with customers and stylists about gown fit, customization, and alteration services; performing fittings, sewing, steaming, pressing, and spot cleaning; and inspecting garments to ensure they meet quality standards before delivery. Alterations Specialists also support customer flow, sales, store operations, transactions, inventory processes, and the cleanliness and organization of the alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Manual dexterity to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, count money, steam garments, access computers, and receive or initiate telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, move throughout the store, and communicate with customers.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers with friendly enthusiasm in person, over the phone, and through virtual chats; communicate clearly, adapt communication style, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
Explain alteration services and personalization options, and how alterations can help perfect a dress for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships to support satisfaction and loyalty.
Process special-order pickups and maintain inventory standards, including first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.