Seamstress

Davids Bridal•Green Bay, WI

4d•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards. Reporting to the Store Manager, they provide friendly, knowledgeable, and technically skilled service while representing the David’s Bridal brand. They are part of the store team and support an exceptional customer experience, including assisting customers with gown fit and customization, completing alterations, and ensuring garments are in pristine condition before delivery.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required; bridal or special-occasion production experience preferred.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to perform sewing and fittings, use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, move throughout the store, and communicate with customers.

Nice To Haves

Prior experience with a computerized POS system.
Prior sewing experience in a bridal or special-occasion production environment.

Responsibilities

Welcome customers by phone, virtual chat, and in person; communicate clearly, resolve conflicts, and provide friendly service.
Use store systems to manage customer flow and deliver a five-star customer experience, meeting customers’ practical and emotional needs and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options, and consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special orders and pickups, maintain inventory, and ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.