Seamstress

Davids Bridal•Colonie, NY

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to a five-star customer experience as members of the store team. The role includes welcoming and assisting customers in person, by phone, and through virtual chats; advising customers and stylists about gown fit, customization, and alteration services; completing fittings and sewing; and steaming, pressing, and spot-cleaning garments. The specialist inspects finished garments for quality, manages alteration appointments and special-order pickups, supports sales and cash-wrap processes, and maintains a clean, organized alterations room and store standards. The job involves frequent customer interaction and use of store systems, POS terminals, computers, electronic devices, and phones. Physical requirements include moving throughout the store, handling tools and garments, sewing and performing fittings, and lifting or moving up to 10 pounds.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to handle the physical demands described in the posting.

Nice To Haves

Sewing experience in a bridal or special-occasion production environment is preferred.
Experience with a computerized POS system is a plus.

Responsibilities

Welcome customers warmly in person, over the phone, and through virtual chats, adapting communication to their needs and resolving conflicts.
Use store systems to manage customer flow and provide a five-star service experience while meeting customers’ practical and emotional needs.
Provide service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and partner with leadership when escalation is needed.
Explain and promote alteration services and personalization options.
Assist stylists with closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond to customer questions with product and service information and build customer relationships.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.