Seamstress

David's Bridal • Riverside, CA

8d • $20 - $24 • Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and represent the David’s Bridal brand as members of the store team. The role includes sewing, fitting, steaming, pressing, and spot cleaning garments; advising customers about fit, customization, and alteration services; and supporting sales and store operations. The position also requires maintaining garment quality, inventory, alteration-room organization, and a high-quality customer experience.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Prior sewing experience in a bridal or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers in person, by phone, and through virtual chats, adapting communication style to their needs and resolving concerns.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate issues or partner with leadership when appropriate.
• Explain alteration and personalization options and how alterations can improve a dress for an event.
• Assist stylists with sales by consulting customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify quality and condition before delivery.
• Respond promptly to customer questions with product and service information and build customer relationships to support satisfaction and loyalty.
• Process special-order pickups, maintain inventory, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – get paid early
• Referral incentive program
• Generous Dream Maker discount after first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED