Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role includes helping customers understand alteration and personalization options, advising on gown fit and customization, and supporting stylists with sales. Specialists also manage fittings, sewing, steaming, pressing, spot cleaning, garment inspections, alteration pricing, and the alterations room, while helping deliver a five-star customer experience.
Requirements
- High school diploma or equivalent degree.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience.
- Ability to perform fittings and sewing to David’s Bridal standards as needed.
- Ability to perform the physical duties described, including standing, walking, reaching, climbing stairs, bending, twisting, kneeling, crouching, or crawling; moving throughout the store; and lifting or moving up to 10 pounds.
- Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
- Ability to see at close and far distances, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
- Prior experience with a computerized POS system is a plus.
Responsibilities
- Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflict.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
- Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns proactively and escalate or partner with leadership when appropriate.
- Explain alteration and personalization services and how alterations can help perfect a dress for an event.
- Assist stylists in closing sales by consulting with customers about gown fit and customization.
- Maintain store standards and comply with the Dress Code Policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, and pressed garments to verify their condition before delivery.
- Respond promptly to customer questions with product and service information; build customer relationships and loyalty.
- Manage inventory-related tasks, including processing special-order pickups and maintaining first-quality merchandise standards.
- Ensure alteration pricing meets company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
- Resolve customer-service issues swiftly and in accordance with company guidelines.
- Support cash-wrap processes and accurately process transactions.
- Keep the alterations room clean and well organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
