Seamstress

Davids Bridal•Rockford, IL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards. Reporting to the Store Manager, they provide friendly, knowledgeable service and technical expertise, support the store team, and represent the David’s Bridal brand. The role includes helping customers understand fit, customization, and alteration options, while delivering a high-quality service experience to multiple customers and supporting the store’s customer-service goals. Specialists manage alteration appointments and customer flow; perform sewing, fittings, steaming, pressing, and spot cleaning; and inspect garments for quality before delivery. They also support sales and store operations, process transactions and special orders, address customer concerns, and keep the alterations room clean and organized. The position involves standing, walking, sitting, reaching, climbing stairs, bending, kneeling, crouching, crawling, and moving throughout the store. It requires manual dexterity for sewing, fittings, steaming, POS use, and computer and phone tasks; the ability to lift or move up to 10 pounds; and close, distance, peripheral, and depth perception. Employees may use computers, electronic devices, and phones for extended periods.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Manual dexterity to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical activities described, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, crawling, and moving throughout the store.
Ability to see up close and at a distance and use peripheral vision and depth perception.
Ability to read and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt service style, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns proactively, escalating or partnering with leadership when appropriate.
Explain and promote alteration services and personalization options in partnership with the Alterations team.
Consult with customers about gown fit and customization to help stylists close sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and maintain merchandise inventory and first-quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well-organized.
Perform other duties and tasks assigned by store management.