Seamstress

Davids Bridal•Burbank, CA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards. Reporting to the Store Manager, they demonstrate friendly, knowledgeable customer service and technical expertise, represent the David’s Bridal brand, and contribute to the store team’s customer-service goals. They advise customers on gown fit, customization, alteration services, and personalization options, while helping stylists close sales. The role also includes managing appointments and customer flow, inspecting garments for quality, handling orders and transactions, and maintaining the alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, POS use, handling money, garment steaming, computer use, and telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store; and talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly, clear, and adaptable communication; answer questions and resolve concerns.
Use store systems to manage customer flow and deliver a five-star service experience, including completing operational checklist tasks and meeting customers’ practical and emotional needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns promptly and confidently, escalating or partnering with leadership when appropriate.
Explain and promote alteration services and personalization options, and consult with customers on gown fit and customization to support stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery to customers.
Build customer relationships and provide product and service information to support satisfaction and loyalty.
Process special-order pickups and maintain merchandise inventory and first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Process customer transactions accurately and support cash-wrap procedures.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.