Seamstress

Davids Bridal•Freehold, NJ

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service, represent the David’s Bridal brand, and contribute to the store team’s customer-service goals. The role involves managing customer interactions and appointments, advising customers and stylists on gown fit and customization, and promoting alteration and personalization services. Specialists perform sewing, fittings, steaming, pressing, and spot cleaning; inspect garments before delivery; maintain alteration pricing and quality standards; and keep the alterations room clean and organized. They also support store operations, including inventory management, special-order pickups, cash-wrap processes, and accurate transactions. The position requires frequent customer interaction and the ability to use sewing tools, POS terminals, computers, electronic devices, and phones. Physical activities include standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, crawling, and lifting or moving up to 10 pounds.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform the physical activities described in the job posting.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm, communicating clearly and adapting communication style to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming customers, meeting their needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns confidently, resolving issues or escalating them to the leadership team when appropriate.
Explain the role of alterations in preparing a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Follow quality-control guidelines and inspect altered, steamed, or pressed garments before final delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special orders and pickups and maintain inventory and first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.