Seamstress

David's Bridal • Long Beach, CA

18d • $19 - $23 • Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service while representing the David’s Bridal brand. The position involves managing alterations, fittings, sewing, steaming, pressing, and spot cleaning, as well as supporting customers and store operations throughout the shopping experience.

The role includes serving multiple customers, explaining alteration and personalization options, consulting on gown fit and customization, and helping stylists close sales. Alterations Specialists maintain garment quality, manage alteration appointments and special-order pickups, process transactions, and keep the alterations room clean and organized. The position is part-time and offers an hourly pay range of $18–$22.95 for the state where the role is posted; pay varies by position, location, training, experience, and internal equity.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to perform the listed physical and manual tasks, including lifting or moving up to 10 pounds and using POS terminals, computers, electronic devices, and phones.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment.
• Experience with a computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how alterations can improve a gown for an event.
• Consult with customers about gown fit and customization to assist stylists in closing sales.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to confirm they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information and build customer relationships.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues according to company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Team bonus
• Dayforce Wallet early pay access
• Generous team-member discount
• Vision care
• Supplemental insurance options, including critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED