Seamstress

David's Bridal • Altoona, PA

8d • $14 - $17

About The Position

Alterations Specialists complete fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and help deliver an exceptional customer experience. As members of the store team, they represent the David’s Bridal brand and support the store’s customer-service and sales goals.

The role includes managing alterations, fittings, sewing, steaming, pressing, and spot cleaning; inspecting garments before delivery; advising customers and stylists about fit, customization, and alteration services; and helping ensure customers’ needs are met throughout their appointments. Specialists also support store operations, including inventory and special-order pickups, cash-wrap transactions, maintaining store standards, and keeping the alterations room clean and organized.

The position requires the physical ability to move throughout the store, perform sewing and fitting tasks, use point-of-sale systems and other electronic devices, and lift up to 10 pounds. The listed pay range is $13.80–$16.90 per hour for the state where the role is posted; actual starting pay varies based on factors such as location, training, experience, and internal equity.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds and perform the listed physical duties, including standing, walking, reaching, bending, twisting, and moving throughout the store.
• Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers and phones, and perform sewing and fittings.
• Ability to see at close and far distances and use peripheral vision and depth perception; ability to use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, communicating clearly and adapting service to their needs.
• Use store systems to manage customer flow and provide a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Serve multiple customers at a time and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain and promote alteration services and personalization options in coordination with the Alterations team.
• Consult with customers about gown fit and customization to assist stylists in closing sales.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to verify quality and condition before customer delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and help maintain inventory and merchandise quality standards.
• Ensure alteration pricing complies with company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and complete transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive hourly pay and team bonus
• Referral bonus of $400 for each referral hired, with no stated limit
• Early pay through Dayforce Wallet
• Generous team-member discount
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED