Seamstress

Davids Bridal•Avondale, AZ

7d•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards while providing friendly, knowledgeable, and technically skilled customer service. They are members of the store team who represent the David’s Bridal brand and contribute to the store’s customer-service goals. The role reports to the Store Manager. The position includes managing customer interactions and appointments, advising customers and stylists about gown fit and customization, performing sewing and garment-care services, and ensuring altered garments meet quality standards before delivery. It also supports store operations, sales, inventory processes, cash-wrap transactions, and the upkeep of the alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, garment steaming, POS terminals, counting money, computer use, and telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and help deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns, escalating or partnering with leadership when appropriate.
Explain alteration services and personalization options, including how alterations can help perfect a dress for an event.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to confirm they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and help maintain inventory and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.