Seamstress

Davids Bridal•Columbia, SC

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service, contribute to the store team, and represent the David’s Bridal brand. The role includes consulting with customers and stylists about gown fit and customization, promoting alteration services, and managing fittings, sewing, steaming, pressing, and spot cleaning. Specialists also inspect garments before delivery, maintain the alterations room and merchandise standards, and support store operations and customer transactions.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, count money, steam garments, use computers, and handle telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt to customer needs, including resolving conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience while completing operational checklist tasks.
Provide service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns, escalating or partnering with leadership when appropriate.
Explain and promote alteration services and personalization options; consult with customers and stylists about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond to customer questions with product and service information and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.