Alarm Service Technician II

Brinks Home•Columbus, OH

26d

About The Position

Brinks Home is seeking a hands-on Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites. The role involves traveling to customer homes, troubleshooting and repairing security systems, verifying equipment operation and signal connectivity, and building customer relationships through education and service. Technicians are expected to maintain safe work practices and leave each job site clean and organized.

Requirements

High school diploma or GED.
Valid driver’s license and good driving record.
Excellent customer service skills.
Working knowledge of alarm system operation.
Willingness to climb ladders and work at heights.
Willingness to work in tight spaces, including crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification NICET I.
Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
Ability to lift, carry, push, or pull up to 30 pounds; climb and balance; and frequently stop, kneel, crouch, or crawl.

Responsibilities

Install, service, and inspect low-voltage electronic security equipment at customer sites.
Troubleshoot technical problems and diagnose system failures to identify necessary repairs.
Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
Drive to customer homes to perform service work.
Educate customers about their systems and provide system demonstrations.
Conduct a walkthrough or site evaluation with customers and review the work order to confirm the system meets their needs and expectations.
Install and test equipment to confirm proper functionality and verify the signal required to establish service.
Identify opportunities to improve the use and functionality of customers’ systems and make recommendations.
Follow safety practices to prevent injuries and property damage.
Maintain a clean, organized workspace and job site.