Alarm Monitor-Part Time

Cherokee Federal•Fort Campbell North, KY

1d•Onsite

About The Position

The Alarm Monitor provides professional, courteous, efficient, and effective emergency and non-emergency communications for soldiers, family members, citizens, and visitors at Fort Campbell, Kentucky. Alarm monitors are assigned to specific 8-hour shifts. This is a part-time position with an estimated starting salary of $18.14 per hour; pay is commensurate with experience and assigned shift. The position monitors radio and alarm systems, records dispatch and incident information, responds to callers, and provides guidance and precautionary instructions while emergency responders are en route. The role is considered essential: employees must report for and remain on duty during inclement weather, declared emergencies, and/or elevated FPCON levels unless otherwise directed. The employee must complete a 90-day training course scheduled Monday through Friday, 0800–1600, and successfully pass required training and certifications. Full-time benefits are described as including medical, dental, vision, 401(k), and other possible benefits; benefits are subject to change with or without notice. The employer is Cherokee Nation Strategic Programs (CNSP), part of Cherokee Federal.

Requirements

High school graduate or equivalent.
Read, write, and speak English fluently.
Prepare clear and factually accurate reports.
Have the hearing, eyesight, and finger/hand usage needed for operations, be in good health, and be mentally alert.
Report for and remain on duty during inclement weather, declared emergencies, and/or elevated FPCON levels unless otherwise directed.
Complete a 90-day training course held Monday through Friday, 0800–1600.
Successfully pass all required training and certifications for the position, including APCO Public Safety Telecommunicator I, APCO Emergency Medical Dispatch (EMD), HAZMAT Awareness, and Cardiopulmonary Resuscitation (CPR).
Be able to obtain and maintain a U.S. DoD-issued CAC card (e.g., NACI/SF85).
Pass Cherokee Federal pre-employment qualifications.

Responsibilities

Monitor and operate a multiple-channel trunked radio system and commercial intrusion-detection and fire-alarm monitoring computer systems.
Document emergency calls and responder dispatch information in the CAD system.
Document daily dispatches and the movement of vehicles and equipment resources during routine and emergency response events, and record benchmark events during incidents in CAD.
Conduct daily tests of radio systems, emergency dispatch tones, and emergency phones in accordance with SOP/GTA; record system deficiencies and make applicable notifications.
Manually record fire and intrusion alarm tests as required.
Contact the Directorate of Public Works (DPW) and Fire Department if fire-alarm monitoring malfunctions.
Place work orders with DPW at the request of a First Responder or ICIDS Administrator.
Determine the nature of phone calls and, after determining the incident location, transfer callers to the appropriate Public Safety Answering Point (PSAP) when appropriate.
Obtain, verify, and record the emergency location, caller's name, nature, severity, and current status of the emergency, and other information needed to assess the circumstances.
Maintain a reassuring and calming manner with callers to obtain required information and persuade callers to stay on the line.
Assist in training new trainees under the supervision of the shift supervisor.
Provide guidance using APCO EMD protocols until professional medical assistance arrives.
Provide precautionary instructions and advice to help protect people and minimize property loss pending the arrival of fire, police, and other assistance.
Perform other job-related duties as assigned.