Alarm Monitor - Customer Service

GardaWorld•St. Louis, MO

6d•Onsite

About The Position

GardaWorld is hiring an NSOC Operator to monitor and help maintain the operational integrity of its fleet, applications, and processes. The role oversees real-time information, responds to phone calls, and monitors events to support the safety and security of personnel, clients, and assets. Success requires attention to detail, quick decision-making, and effective communication and coordination with stakeholders. The position is based in St. Louis, Missouri, and the listed opening is full-time on the second shift, 3:00 p.m. to 11:30 p.m. Specific workdays will be discussed during the interview process. The posting offers $22.00 per hour, a set schedule, and career growth opportunities. Candidates must be willing to work a rotating 24/7 schedule that may include nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Willingness to work a 24/7 rotating shift schedule, including nights, weekends, and holidays.
Ability to prioritize and manage multiple demands.
Ability to work effectively alone or as part of a team and interact with all levels of the organization.
Ability to interpret written or verbal instructions.
Positive attitude and ethics and values that support the company, team environment, and high-performance culture.
Authorized to work in the United States.
Ability to pass an extensive screening process, including a drug screen and background check.
Strong written and oral communication, problem-solving, relationship management, ethical practice, resilience, and a hands-on approach.

Nice To Haves

Additional education in security, emergency management, or a related field.
Prior experience in a call center or customer service environment is highly preferred.
Result-oriented and people-oriented approach, balancing business considerations.
Process-driven mentality.
Highly organized.
Self-motivated with a high sense of urgency.
Stable, progressive work history.
Excellent communication skills.
Acts with integrity.
Resilient and adaptable.
Ability to develop relationships at all levels.

Responsibilities

Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
Coordinate with internal corporate departments and local branches to manage events.
Maintain accurate records of events, actions taken, and communications in the incident logging database tool.
Provide clear, concise, accurate, and timely updates to stakeholders during events.
Collaborate with GardaWorld personnel and other relevant parties to resolve issues quickly.
Identify and report potential security vulnerabilities or equipment malfunctions for further investigation.
Assist in developing and improving NSOC standard operating procedures.
Participate in training and drills.
Maintain a professional demeanor and manage stress effectively in high-pressure situations.