Alarm Customer Service Agent

Pye-Barker Fire & Safety • Great Falls, MT

2d

About The Position

The Customer Service Representative interacts with company customers by phone, email, online chat, or in person to address inquiries and resolve complaints. The role is responsible for creating an effortless experience for external and internal customers, handling product inquiries, scheduling and verifying appointments, supporting branches and field partners, and resolving customer conflicts and escalations. The representative takes ownership of customer issues and provides end-to-end resolution using available resources.

The role also collects and enters orders, maintains customer accounts and interaction records, and refers issues beyond their knowledge to the appropriate specialist or staff member. It requires a high school diploma or equivalent, customer service experience, strong communication and active listening skills, a service-oriented approach, and computer proficiency with the ability to learn new software. Pay is $18.00–$23.00, depending on experience.

Requirements

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills, including active listening.
• Service-oriented approach and ability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Interact with customers by telephone, email, online chat, or in person to provide support and information about products or services.
• Collect and enter orders for new or additional products or services.
• Handle customer questions and complaints, referring matters beyond the representative’s knowledge to the assigned specialist or other appropriate staff.
• Take appropriate action to resolve customer problems and concerns.
• Maintain customer accounts and records of interactions, including details of inquiries, complaints, or comments.
• Provide product information, schedule and verify appointments, and support branches, field partners, and customers.
• Own customer issues and provide end-to-end resolution, including customer conflict resolution and escalation.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401K with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle, if applicable to the job.
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED