Alarm Customer Service Agent

Pye-Barker Fire & Safety • Great Falls, MT

3d • $18 - $23

About The Position

The Customer Service Representative interacts with company customers by phone, email, online chat, or in person to answer inquiries and resolve complaints. The role is responsible for creating an effortless experience for external and internal customers, handling product inquiries, scheduling and verifying appointments, supporting branches and field partners, resolving customer conflicts, and escalating issues when appropriate. The representative takes ownership of customer issues and works toward complete, end-to-end resolution using available resources.

The position also collects and enters orders, maintains customer accounts and records of customer interactions, and performs other duties assigned by management. It requires customer service experience, strong communication and active-listening skills, a service-oriented approach to resolving grievances, and computer proficiency with the ability to learn new software.

Requirements

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills, including active listening.
• Service-oriented approach and ability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Interact with customers by telephone, email, online chat, or in person to provide support and information about products or services.
• Collect and enter orders for new or additional products or services.
• Handle customer questions and complaints, forwarding issues beyond the representative’s knowledge to the assigned specialist or appropriate staff.
• Take appropriate action to resolve customer problems and concerns.
• Maintain customer accounts and records of interactions, including inquiry, complaint, or comment details.
• Handle product inquiries, appointment scheduling and verification, and support for branches, field partners, and customers.
• Own customer issues and provide end-to-end resolution, including conflict resolution and escalation.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Perform other duties as assigned by management.

Benefits

• Excellent pay
• Medical, dental, and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• 401(k) with employer match
• Paid vacation and company holidays
• Training and career development
• Company vehicle if applicable to the job
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED