Alarm Monitor Technician

Constellis•Alexandria, VA

About The Position

The Alarm Monitor position provides physical security by monitoring detection and intrusion monitoring systems and closed-circuit television (CCTV), and by providing dispatch, visitor processing, and administrative services. The role operates alarm and communications equipment, receives and evaluates emergency calls, dispatches appropriate resources, relays requests from emergency scenes, and records relevant activity and messages.

Requirements

Possess an active Top Secret/Sensitive Compartmented Information clearance with full-scope polygraph before applying; a current Top Secret clearance with compartmental access and full-scope polygraph is also specified.
Be a U.S. citizen.
Be at least 18 years of age.
Have a high school diploma or GED.
Possess impeccable customer service skills.
Have good writing skills and the ability to make decisions quickly and accurately.
Be able to function in a fast-paced environment and multitask with little assistance.
Have excellent verbal communication skills and be able to interpret documents to ensure rules and procedures are applied.
Be able to write routine reports and correspondence.
Be able to maintain telephone rapport with customers at all levels.
Be able to complete assignments in a timely manner.
Be able to apply reasoning skills and document them in oral, written, and/or diagram form.
Be able to solve problems through completion.
Be able to work in an MS Windows-based operating environment, including proficiency with Microsoft Word, Excel, and PowerPoint.
Have a valid driver's license.

Responsibilities

Perform all duties of an Alarm Monitor.
Maintain a daily duty log.
Conduct and record various checks and verifications.
Report suspicious activities and persons.
Operate intrusion detection and fire alarm systems, radio transmitters and receivers, and telephones.
Receive incoming fire calls by telephone or through the alarm system.
Question callers and observe the alarm register.
Determine the type and number of units to respond to alarms and emergencies.
Relay messages from emergency scenes, including requests for additional help and medical assistance.
Record the date, time, type of call, and destination of messages received or transmitted.
Maintain activity, code, and locator files.
Perform other duties as assigned.