AL/MC Sales Manager

Life Care Services•Port Charlotte, FL

About The Position

South Port Square is seeking a hospitality-focused AL/MC Sales Manager to support sales and marketing activities and help achieve budgeted occupancy goals. The role manages incoming calls and leads, visitor experiences, sales documentation, marketing systems and reports, event planning, budgets, office operations, and communication with residents, internal teams, and vendors. The position also assists future residents with available selections and coordinates communications about construction or physical-plant changes.

Requirements

Administrative degree and at least three years of related work experience, or a high school degree and at least five years of related work experience.
Organizational skills.
Experience in a professional office setting or hospitality environment where communication and customer relations skills are essential.
Proficiency with software including Microsoft Office applications.
Strong written and verbal communication skills.
Ability to multitask.
Initiative.

Responsibilities

Answer and direct incoming phone calls and manage the lead distribution system.
Greet and serve visitors in accordance with the Life Care Services Extraordinary Impressions program.
Plan and implement marketing events within the approved budget.
Prepare and update marketing and sales reports.
Process sales, cancellations, transfers, and related documentation.
Maintain marketing systems, including Salesforce, and produce data results and system-generated reports.
Process invoices and maintain budget performance spreadsheets.
Track office inventory and order supplies, collateral, and printed marketing materials within the approved budget.
Assist in preparing the annual marketing plan by creating data tables, compiling components prepared by others, and producing the final plan.
Coordinate and create the marketing newsletter.
Collaborate with the Assisted Living Director and Director(s) of Health Services to achieve budgeted occupancy goals.
Serve as the primary marketing and sales contact for communications with other departments.
Direct residents to the appropriate contact for questions, comments, or concerns.
Maintain a professional appearance and attend meetings as requested.
Assist and guide future residents in selecting kitchens, flooring, colors, and upgrades.
Communicate with community leadership, other departments, and vendors regarding requests for construction or physical-plant changes.
Prepare closing documentation and internal communications accurately and on time.
Update the community move-in resource guide as needed.
Maintain personal work areas and keep areas presentable.