Aisles Online Shopper

Hy-Vee, Inc.•La Crosse, WI

21d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by accurately selecting high-quality items from all store departments, including fresh produce and meat. They help ensure products remain at the proper temperature throughout fulfillment and that orders are ready for customer pickup. The role involves customer service, order handling and payment processing, and working independently in a fast-paced environment.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for customer service.
Ability to select high-quality products with attention to freshness and accuracy.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them throughout the store.
Select the highest-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products when requested or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.