Aisles Online Shopper
About The Position
Aisles Online Shoppers fulfill customers’ online grocery orders by selecting products across all departments, with attention to freshness, quality, and accuracy. The role includes handling products from all temperature zones, maintaining proper temperatures, preparing orders for pickup, assisting customers, and processing payments. The position is active and fast-paced, with deadlines and multiple tasks to manage throughout the shift. Work is primarily in a retail store setting, and training is provided to support a safe work environment. Employment is contingent upon successfully completing a pre-employment drug screen.
Requirements
- Commitment to Hy-Vee’s mission and a genuine passion for customer service.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Clear, professional, and friendly communication with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain appropriate product temperatures throughout the fulfillment process.
- Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through the POS and process credit card payments.
- Substitute products upon customer request or when items are unavailable.
- Monitor incoming online orders to ensure prompt, on-time fulfillment.
- Answer phones and emails promptly and provide helpful customer service.
- Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
