Aisles Online Shopper

Hy-Vee•Watertown, SD

8d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by selecting high-quality products across store departments and ensuring each order is handled carefully and accurately. The role involves working independently in a fast-paced retail environment while providing friendly customer service and meeting fulfillment deadlines. Shoppers also prepare orders for pickup, process payments, communicate with customers, and follow company guidelines and safety practices. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Complete a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them throughout the store.
Select online grocery orders accurately, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones while maintaining proper product temperatures.
Store completed orders at the appropriate temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products when requested by customers or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.