Aisles Online Shopper

Hy-Vee, Inc.•Pleasant Hill, IA

7d•Onsite

About The Position

Aisles Online Shoppers select and fulfill customers’ online grocery orders, carefully choosing quality items from all store departments, including fresh produce and meat. The role supports a positive customer experience through accurate order preparation, friendly service, and prompt fulfillment in a fast-paced retail environment. Shoppers work independently with limited supervision while coordinating with customers and store personnel.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear and professional communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select the highest-quality groceries ordered online, including produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones while maintaining proper product temperatures throughout fulfillment.
Store completed orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and helpfully.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.