Aisles Online Shopper

Hy-Vee•Altoona, IA

20d•Onsite

About The Position

The Aisles Online Shopper selects and fulfills customer grocery orders with care and precision, choosing high-quality products across store departments, including fresh produce, meat, and pantry items. The role helps ensure customers receive accurate orders and a positive online shopping experience. The position involves working independently in a fast-paced retail store environment, staying active, and managing multiple tasks while meeting fulfillment deadlines. Shoppers provide customer service throughout the store and through phone and email, prepare orders for pickup, process payments, and follow company standards and safety procedures. Training is provided to support a safe work environment. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products when requested by customers or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phone calls and emails promptly and provide friendly, helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.