Aisles Online Shopper

Hy-Vee, Inc.•Topeka, KS

11d•Onsite

About The Position

The Aisles Online Shopper selects groceries ordered online, choosing the highest-quality products, including fresh produce and meat. The role provides prompt, efficient, friendly customer service and helps ensure orders are accurately fulfilled, properly stored, and ready for pickup. Duties are primarily performed in a retail store setting and involve frequent customer and team interactions.

Requirements

Must be at least 18 years old.
Commitment to the Hy-Vee Mission and willingness to promote company values.
Good verbal and written communication skills.
Strong interpersonal skills and ability to interact with people in a friendly, professional manner.
Ability to identify problems and develop and execute solutions.
Ability to substitute products for customers when requested products are unavailable.
Ability to stay organized, multitask, and work in a fast-paced environment.
Ability to work independently and complete daily workload with limited supervision.
Ability to see detail at near range, with or without correction.
Ability to perform medium work, including occasional lifting or carrying up to 50 pounds and frequent standing, walking, and lifting or carrying up to 25 pounds.
Ability to stoop, kneel, reach, handle, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provide prompt, efficient, friendly customer service and treat customers with care, patience, and professionalism.
Greet customers, learn and use their names when possible, and assist them with finding or reaching products, handling heavy items, and sharing suggestions or requests.
Answer customer calls and emails promptly and helpfully.
Accurately select, scan, and bag online grocery orders from all temperature zones, choosing high-quality fresh products.
Follow company policies and individual store guidelines, and report to work as scheduled and on time.
Tender customer orders through POS and charge the customer’s credit card.
Store completed orders at the proper temperature, retrieve them before customer arrival, and ensure products maintain proper temperature throughout the process.
Bring carts to the holding area and load groceries into customers’ vehicles as needed.
Monitor incoming online orders to support prompt, on-time fulfillment.
Perform other job-related duties and special projects as required.