Aisles Online Shopper

Hy-Vee, Inc.•Keokuk, IA

8d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by accurately selecting high-quality products across all store departments. They help ensure groceries are handled carefully, maintained at proper temperatures, and ready for customer pickup. The role involves customer service, order preparation and payment processing in a fast-paced retail environment, with frequent activity and deadlines.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them throughout the store.
Accurately select online grocery orders, choosing high-quality fresh products and other items.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout fulfillment.
Store completed orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and helpfully.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.