Aisles Online Shopper

Hy-Vee•Columbia, MO

10d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by carefully selecting high-quality products from all store departments, including fresh produce and meat. They help ensure each order is accurate, properly handled, and ready for customer pickup. The role requires customer service, attention to detail, organization, and the ability to work independently in a fast-paced, deadline-driven retail environment. Shoppers select, scan, and bag groceries from all temperature zones; maintain product temperatures; store completed orders appropriately; and retrieve and stage orders for pickup. They may also load groceries into customer vehicles, process payments, respond to customer inquiries, and make product substitutions when requested or when items are unavailable. Employees follow company standards and may assist with other tasks or projects as needed. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for customer service.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.