Aisles Online Shopper
Hy-Vee•Albert Lea, MN
•Onsite
About The Position
Aisles Online Shoppers select and fulfill customers’ online grocery orders with care and precision. They choose quality products from across store departments, including fresh produce and meat, and ensure items are handled and kept at the proper temperature throughout fulfillment. The role involves working independently in a fast-paced retail environment while providing friendly customer service and meeting order deadlines.
Requirements
- Commitment to Hy-Vee’s mission and a genuine passion for customer service.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Clear, professional, friendly communication with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and find practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
- Successful completion of a pre-employment drug screen.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Greet customers warmly and assist them throughout the store.
- Select online grocery orders accurately, choosing high-quality fresh products and other items.
- Select, scan, and bag items from all temperature zones.
- Maintain products at proper temperatures during fulfillment, store gathered orders at the appropriate temperature, and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through the POS and process credit card payments.
- Substitute products when requested or when items are unavailable.
- Monitor incoming online orders to support prompt, on-time fulfillment.
- Answer customer phone calls and emails promptly and helpfully.
- Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
