Aisles Online Shopper
Hy-Vee, Inc.•Olathe, KS
•Onsite
About The Position
Aisles Online Shoppers fulfill customer orders by carefully selecting high-quality groceries from across store departments, including fresh produce, meat, and pantry items. The role requires attention to freshness, accuracy, and proper temperature handling throughout the fulfillment process. Shoppers also support customers in the store and by phone or email, process payments, prepare orders for pickup, and help with other tasks as needed. This is an active, fast-paced position requiring independent work and the ability to manage deadlines and multiple tasks.
Requirements
- Commitment to Hy-Vee’s mission and passion for customer service.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Clear, professional, and friendly communication with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them throughout the store.
- Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain appropriate product temperatures throughout fulfillment.
- Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through POS and process credit card payments.
- Substitute products at customers’ request or when items are unavailable.
- Monitor incoming online orders to support prompt, on-time fulfillment.
- Answer phones and emails promptly and provide helpful customer service.
- Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
