Aisles Online Shopper
About The Position
Aisles Online Shoppers select and fulfill online grocery orders, choosing high-quality products across all departments and ensuring customer orders are handled carefully and accurately. The role involves selecting, scanning, and bagging items from all temperature zones; maintaining proper product temperatures; storing and retrieving orders; and preparing orders for customer pickup. Shoppers also provide customer service, process payments, respond to customer communications, and help ensure orders are fulfilled on time. The position is active and fast-paced, with work primarily in a retail store setting.
Requirements
- Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Ability to communicate clearly and professionally with customers and store personnel.
- Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain products at proper temperatures throughout the fulfillment process.
- Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through POS and process credit card payments.
- Substitute products upon customer request or when items are unavailable.
- Monitor incoming online orders to support prompt, on-time fulfillment.
- Answer phones and emails promptly and provide friendly, helpful service.
- Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
