Aisles Online Shopper

Hy-Vee, Inc.•Columbia, MO

14d•Onsite

About The Position

Aisles Online Shoppers select and fulfill online grocery orders with care, accuracy, and attention to product quality. They choose groceries across all departments, including fresh produce and meat, and ensure products remain at the proper temperature throughout the fulfillment process. The role suits someone who enjoys staying active, working independently in a fast-paced environment, and contributing to a positive customer experience. Shoppers support customers throughout the store, prepare and stage orders for pickup, communicate with customers, process payments, and help keep fulfillment on schedule. They follow company standards and may assist with other tasks or special projects as needed. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across all departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at the proper temperature throughout order fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products at the customer's request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.