Aisles Online Shopper
About The Position
Aisles Online Shoppers fulfill customers’ online grocery orders by accurately selecting high-quality products across all departments, including fresh produce and meat. They help ensure orders are handled carefully, products remain at the proper temperature, and customers receive timely, friendly service. The role involves working independently in a fast-paced retail environment, managing multiple tasks and deadlines, and assisting customers throughout the store and at pickup. Shifts include nights and weekends. The position is hourly, with an anticipated starting wage of $11.50 to $14.40 depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- Commitment to Hy-Vee’s mission and a genuine passion for delivering outstanding customer service.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Clear, professional, friendly communication with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online grocery items, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain proper product temperatures throughout fulfillment.
- Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender orders through the POS system and process credit card payments.
- Substitute products when requested or when items are unavailable.
- Monitor incoming online orders to ensure prompt, on-time fulfillment.
- Answer customer phone calls and emails promptly and helpfully.
- Follow dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
