Aisles Online Shopper

Hy-Vee, Inc.•Altoona, IA

22d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by accurately selecting high-quality products across all store departments, including fresh foods and pantry items. The role requires attention to freshness and accuracy, care in maintaining product temperatures, and timely order preparation. Shoppers also assist customers in the store and by phone or email, process payments, prepare orders for pickup, and help load groceries into customer vehicles. This is an active, fast-paced position in a retail store setting that involves working independently and managing multiple tasks and deadlines.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with strong attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout the shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart completed orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.