Aisles Online Shopper
About The Position
The Aisles Online Shopper selects groceries ordered online, choosing high-quality produce, meat, and other fresh products and accurately selecting, scanning, and bagging items from all temperature zones. The role also provides prompt, friendly customer service in the store and by telephone and email, follows company policies and store guidelines, and helps ensure online orders are fulfilled on time. Additional duties include tendering orders through the point-of-sale system, charging customers’ credit cards, storing orders at the proper temperature, retrieving orders for pickup, and loading groceries into customer vehicles. The position is primarily performed in a retail store setting and involves a fast-paced work environment, frequent customer and store-personnel contact, and physical activities including standing, walking, lifting, and carrying.
Requirements
- Commitment to the Hy-Vee Mission and willingness to promote company values.
- Good verbal and written communication skills.
- Strong interpersonal skills and the ability to interact with people in a friendly, professional manner.
- Ability to identify problems and develop and execute solutions.
- Ability to substitute products for customers when requested items are unavailable.
- Good organization, ability to multitask, and ability to work in a fast-paced environment.
- Ability to work independently and complete daily workload with limited supervision.
- Ability to see detail at near range, with or without correction.
- Ability to perform medium work, including occasionally lifting or carrying up to 50 pounds and frequently standing, walking, and lifting or carrying up to 25 pounds.
- Ability to stoop, kneel, reach, handle, grasp, feel, talk, hear, and perform repetitive motions.
- Successful completion of a pre-employment drug screen is required for employment.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Provide prompt, efficient, and friendly customer service in all customer interactions.
- Greet customers, learn and use their names when possible, and assist them with finding or reaching products, handling heavy items, and sharing suggestions or requests.
- Answer telephone calls and emails promptly and provide helpful customer service.
- Accurately select groceries ordered online by customers.
- Select high-quality produce, meat, and other fresh products; scan and bag items from all temperature zones.
- Follow company policies and individual store guidelines, and report to work as scheduled and on time.
- Tender customer orders through the point-of-sale system and charge customers’ credit cards.
- Store orders at the proper temperature, retrieve them before customer arrival, and maintain proper product temperatures throughout the process.
- Cart orders to the holding area for pickup and lift, carry, and load groceries into customer vehicles.
- Monitor incoming online orders to ensure prompt, on-time fulfillment.
- Perform other job-related duties and special projects as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
