Aisles Online Shopper

Hy-Vee•Oakdale, MN

9d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by selecting quality products across store departments, including fresh produce and meat, and ensuring orders are handled accurately and with care. The role involves working independently in a fast-paced retail environment while providing friendly customer service and helping customers receive their orders promptly. Shoppers select, scan, and bag items from all temperature zones; maintain products at proper temperatures; store orders appropriately; and retrieve and prepare them for pickup. They also process payments, assist with loading groceries into customer vehicles, handle customer communications, monitor incoming orders, and make substitutions when needed. The position requires attention to detail, organization, and the ability to manage multiple tasks under deadlines. The anticipated hourly starting wage is $13.50 to $16.80, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering outstanding customer experiences.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.