Aisles Online Shopper

Hy-Vee, Inc.•Mason City, IA

13d•Onsite

About The Position

Aisles Online Shoppers select and fulfill online grocery orders with care and precision, choosing quality products across all departments, including fresh produce and meat. They help ensure a positive customer experience by maintaining product quality and temperature, fulfilling orders on time, and providing friendly customer service. The role suits people who enjoy active work and can perform independently in a fast-paced environment.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for customer service.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them throughout the store.
Accurately select the highest-quality groceries ordered online, including fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout fulfillment.
Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products when requested or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.