Aisles Online Shopper
About The Position
The Aisles Online Shopper selects and fulfills online grocery orders with care, accuracy, and attention to product quality. The role involves choosing groceries across all departments, including fresh produce and meat, and ensuring products are kept at the proper temperature throughout fulfillment. Shoppers support customers in the store and during pickup, process orders and payments, communicate with customers, and help meet prompt fulfillment deadlines. The position is active and fast-paced, requiring independent work, organization, and a strong focus on customer service.
Requirements
- Commitment to Hy-Vee's mission and a genuine passion for providing an outstanding customer experience.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Clear, professional, and friendly communication with customers and store personnel.
- Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- High school diploma or equivalent preferred.
- Successful completion of a pre-employment drug screen.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain proper product temperatures throughout the fulfillment process.
- Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to and place them in the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through POS and process credit card payments.
- Substitute products upon customer request or when items are unavailable.
- Monitor incoming online orders to ensure prompt, on-time fulfillment.
- Answer customer phones and emails promptly and provide friendly, helpful service.
- Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
