Aisles Online Shopper

Hy-Vee, Inc.•Overland Park, KS

12d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by carefully selecting accurate, high-quality products across all store departments, including fresh produce, meat, and pantry items. The role requires attention to freshness, accuracy, and proper temperature handling throughout the fulfillment process. Shoppers provide friendly customer service in the store and through phone and email, monitor orders to ensure timely fulfillment, prepare orders for pickup, and help load groceries into customers’ vehicles. They work independently in a fast-paced retail environment, manage multiple tasks and deadlines, and follow company dress, hygiene, safety, and department guidelines.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with strong attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products when requested or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.