Aisles Online Shopper

Hy-Vee • Topeka, KS

9d • Onsite

About The Position

The Aisles Online Shopper selects and accurately fulfills grocery orders placed online, choosing the highest-quality products, including produce, meat, and other fresh items. The position provides friendly, prompt customer service and supports customers throughout their shopping experience. Orders are selected, scanned, and bagged across all temperature zones, stored at the proper temperature, and prepared for timely pickup or delivery to the customer’s vehicle.

The role works primarily in a retail store in a fast-paced environment, with responsibility for monitoring incoming online orders and meeting fulfillment deadlines. The position requires adherence to company policies and store guidelines, punctual attendance, and the ability to work independently with limited supervision. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

• Must be at least 18 years old.
• Commitment to the Hy-Vee mission and willingness to promote company values.
• Good verbal and written communication skills.
• Strong interpersonal skills and ability to interact with people in a friendly, professional manner.
• Ability to identify problems and develop and execute solutions.
• Ability to substitute products for customers when requested items are unavailable.
• Ability to stay organized, multitask, and work in a fast-paced environment.
• Ability to work independently and complete the daily workload with limited supervision.
• Ability to see detail at near range, with or without correction.
• Ability to perform medium physical work, including occasional lifting or carrying of up to 50 pounds and frequent standing, walking, and lifting or carrying of up to 25 pounds.
• Ability to stoop, kneel, reach, handle, grasp, feel, talk, hear, and perform repetitive motions.
• Successful completion of a pre-employment drug screen is required.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Provide prompt, efficient, friendly customer service with patience and professionalism.
• Greet customers and assist them with finding products, reaching items, carrying heavy items, and other requests that improve their shopping experience.
• Answer telephone calls and emails promptly and provide helpful service.
• Accurately select groceries ordered online and choose the highest-quality produce, meat, and other fresh products.
• Select, scan, and bag products from all temperature zones while following company policies and store guidelines.
• Tender customer orders through the POS and charge the customer’s credit card.
• Store gathered orders at the proper temperature and retrieve them promptly before the customer arrives.
• Maintain proper product temperatures throughout the order fulfillment process.
• Cart orders to the holding area for pickup and lift, carry, and load groceries into customer vehicles.
• Monitor incoming online orders to support prompt, on-time fulfillment.
• Report to work as scheduled and on time.
• Perform other job-related duties and special projects as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed