Aisles Online Shopper

Hy-Vee, Inc.•Urbandale, IA

18d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by carefully selecting quality products from across the store and ensuring each order is handled accurately and promptly. The role involves customer service, selecting and scanning items from all temperature zones, maintaining proper product temperatures, preparing orders for pickup, processing payments, and assisting customers by phone, email, and in person. It is a fast-paced position requiring organization, attention to quality, and the ability to work independently with limited supervision. The position is based primarily in a retail store setting and requires following company dress, hygiene, safety, and department guidelines. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across all departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout the shift.
Ability to perform repetitive standing, walking, reaching, and bending.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select high-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store completed orders at the appropriate temperature and retrieve them promptly before customer arrival.
Move orders to the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and provide friendly service.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.