Aisles Online Shopper

Hy-Vee, Inc.•Shawnee, KS

1d•Onsite

About The Position

Aisles Online Shoppers select and fulfill online grocery orders with care and precision, choosing quality products across all departments, including fresh produce, meat, and pantry items. The role involves working independently in a fast-paced retail environment while helping customers and supporting the store team. Shoppers ensure products are handled and stored at appropriate temperatures and orders are ready promptly for pickup.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them throughout the store.
Select groceries ordered online, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products at customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and provide friendly, helpful service.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.