Aisles online shopper

Hy-Vee•Winona, MN

20d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by selecting high-quality products from across store departments and ensuring orders are handled accurately and carefully. The role involves working independently in a fast-paced retail environment while providing friendly customer service and meeting order deadlines. Shoppers select, scan, and bag groceries from all temperature zones; maintain appropriate product temperatures; store orders correctly; and retrieve them promptly for customer pickup. They also assist customers with pickup, load groceries into vehicles, process payments, communicate about substitutions, monitor incoming orders, and respond to customer phone calls and emails. The role reports to the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and the Online Shopping Department Manager. The position requires frequent standing and walking, along with repetitive reaching and bending. The work takes place primarily in a retail store and may involve dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety training is provided. Night and weekend shifts are required. Employment is contingent on successful completion of a pre-employment drug screen. The anticipated starting wage is $13.00 to $15.60 per hour, depending on experience.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for customer service.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Provide outstanding customer service by warmly greeting customers and assisting them throughout the store.
Accurately select high-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout order fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and provide helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.