Aisles Online Shopper

Hy-Vee•Brookings, SD

9d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by accurately selecting high-quality products across store departments, including fresh foods and pantry items. They help ensure customers receive the care and attention they would give their own shopping, while contributing directly to the online customer experience. The role involves selecting, scanning, bagging, storing, and preparing orders for customer pickup, maintaining products at appropriate temperatures, processing payments, and assisting customers. It is an active, fast-paced position requiring attention to detail, organization, customer service, and the ability to work independently with limited supervision. Shifts include nights and weekends. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across all departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products when requested by customers or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer customer phones and emails promptly and provide friendly, helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.